Refund Policy
A legal disclaimer
Refund Policy
Last Updated: [02-02-2026]
Thank you for shopping with Phoenixx Imagery. We value your support and want you to feel confident in your purchase. Please review our Refund Policy below.
1. All Sales Policy
Unless otherwise stated, all sales are final.
Due to the nature of our products (creative, artistic, and/or made-to-order items), we do not offer refunds for:
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Change of mind
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Incorrect size or preference
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Failure to read product descriptions
2. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within [7–14] days of delivery with:
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Your order number
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A description of the issue
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Clear photos of the item and packaging
If approved, we will offer a replacement or refund at our discretion.
3. Digital Products (if applicable)
All digital products are non-refundable once downloaded or accessed.
4. Shipping Costs
Shipping fees are non-refundable, unless the return is due to our error.
5. Refund Processing
Approved refunds will be processed back to the original payment method. Processing times may vary depending on your payment provider.
6. Cancellations
Orders may only be canceled if they have not yet been processed or shipped. Once an order is in production or shipped, it cannot be canceled.
7. Contact Information
For refund or return inquiries, please contact us at:
Email: [tjoaphoenixx@gmail.com]
Website: Phoenixx Imagery